Terms and Conditions
Welcome to 254 Bikes. These Terms & Conditions govern your use of our website and the purchase of products from 254 Bikes. By accessing our website, placing an order, or purchasing our products, you agree to these Terms.

1. Business Information

Business Name
254 Bikes

Email
info@254bikes.co.ke

Phone
+254118063332

Address
6th Floor, Room C/B, Gaberone Plaza, Gaberone Road, Nairobi, Kenya

2. Products and Availability

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability displayed on our website are accurate.

  • Prices are displayed in Kenyan Shillings (KES).
  • Product images are provided for illustration and may vary slightly from the actual product.
  • Product specifications may vary according to the manufacturer or model.
  • Product availability may change without prior notice.
  • If a product becomes unavailable after you place an order, we will contact you and provide available options, which may include a replacement, alternative product, waiting period, or refund.

3. Orders and Payments

An order is considered confirmed once payment has been successfully received, unless Pay on Delivery has been selected and is available for the order.

Accepted payment methods may include:

  • M-Pesa
  • Credit and debit cards
  • Bank transfers
  • Pay on Delivery in selected areas

Pay on Delivery

Customers who select Pay on Delivery are responsible for paying the applicable delivery fee regardless of whether they accept or reject the product at the point of delivery.

We reserve the right to cancel, decline, or hold an order where there are:

  • Suspected fraudulent transactions
  • Payment issues
  • Incorrect or obvious pricing errors
  • Product availability issues
  • Incomplete or inaccurate customer information

4. Shipping and Delivery

We offer delivery services within Kenya, subject to the availability of our delivery partners and the destination.

  • Delivery charges apply and will be communicated or displayed during checkout.
  • Customers selecting Pay on Delivery must pay the applicable delivery fee in addition to the product price.
  • Estimated delivery times may vary depending on the customer’s location, product availability, and delivery method.
  • Delivery estimates are not guaranteed delivery dates.
  • Customers are responsible for providing accurate delivery information.
  • Delays caused by circumstances outside our reasonable control may occur.

For more information, please refer to our Shipping & Delivery Policy.

5. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled in accordance with our Refund & Returns Policy.

Customers must provide proof of purchase, such as an order number, receipt, or order confirmation.

Eligible returns or defects must be reported within the period specified in our Refund & Returns Policy.

Returned products may be inspected before a refund, exchange, replacement, or store credit is approved.

Customers may be responsible for return shipping costs where the return is due to a change of mind, incorrect order, or other customer-related reason.

Where a product is defective, damaged before delivery, or incorrectly supplied by 254 Bikes, we will provide the applicable return or resolution process.

6. Defective Products

If you receive a product that appears defective or damaged, please contact us as soon as possible.

We may request photographs, videos, order details, or other information to help assess the issue.

After inspection:

  • Confirmed manufacturing defects may qualify for a replacement or store credit, subject to availability and applicable warranty conditions.
  • Products damaged through misuse, negligence, accidents, unauthorized modifications, improper assembly, or normal wear and tear may not qualify.
  • Warranty conditions provided by the manufacturer may apply to certain products.

For bicycles, customers should inspect the bicycle and report visible damage, missing components, or incorrect specifications promptly after delivery.

7. Use of the Website

You agree to use the 254 Bikes website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the operation or security of the website.
  • Submit false, misleading, or fraudulent information.
  • Copy, reproduce, distribute, or commercially exploit our website content without permission.

All content on the website, including logos, graphics, designs, product photographs, text, and other materials, is owned by or licensed to 254 Bikes and may not be reproduced without authorization.

8. Product Information and Pricing

We make reasonable efforts to maintain accurate product information and pricing.

However, occasional errors may occur. If we identify an incorrect price, product description, or availability after an order has been placed, we may contact you to confirm whether you wish to proceed with the corrected information.

If the order cannot be fulfilled at the applicable price or conditions, we may cancel the order and provide an appropriate refund where payment has already been made.

9. Google Merchant Center Compliance

254 Bikes aims to comply with applicable Google Merchant Center policies and requirements, including requirements relating to accurate product information, pricing, availability, shipping information, and store policies.

Our product listings may be updated or removed where necessary to maintain compliance with applicable platform requirements.

For information about Google Merchant Center policies, please refer to Google’s official guidelines.

Google Merchant Center policies

10. Limitation of Liability

To the extent permitted by applicable Kenyan law, 254 Bikes will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Our liability in relation to a specific product or order will, where legally permitted, be limited to the amount paid for the product giving rise to the claim.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

11. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery services, social media platforms, or other external services.

We are not responsible for the content, availability, security, or policies of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By placing an order, you agree that we may use the information you provide for purposes necessary to process your order, communicate with you, arrange delivery, provide customer support, and meet applicable legal or regulatory requirements.

13. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Kenya.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the applicable courts and legal processes of Kenya.

14. Updates to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, website, or legal requirements.

Any updated version will be published on this page together with the applicable update date.

Your continued use of the website after changes have been published constitutes your acceptance of the updated Terms & Conditions.

Contact Us

If you have questions about these Terms & Conditions, an order, or our products, please contact us:

254 Bikes
📍 6th Floor, Room C/B, Gaberone Plaza, Gaberone Road, Nairobi, Kenya
📞 +254118063332
📧 info@254bikes.co.ke

Last Updated: September 2026