Privacy Policy
At 254 Bikes, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website or services:
Personal Information
- Full name
- Email address
- Phone number
- Billing and delivery address
- Information necessary to process your orders and payments
Order Information
- Products purchased or requested
- Order history
- Transaction details
- Delivery information
- Product preferences where relevant to providing our services
Technical Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Website usage information
- Cookies and similar technologies
Communication Records
We may retain information from communications you have with us through email, telephone, WhatsApp, social media, or other customer support channels.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders.
- Arrange delivery of purchased products.
- Process payments and verify transactions.
- Provide customer support.
- Respond to questions, complaints, and inquiries.
- Send order confirmations and delivery updates.
- Improve our website, products, and services.
- Detect and prevent fraudulent or unauthorized transactions.
- Maintain business and transaction records.
- Comply with applicable legal and regulatory requirements.
- Send marketing communications where you have provided the necessary consent.
3. Sharing of Information
254 Bikes does not sell or rent your personal information to third parties.
We may share relevant information with trusted third parties where necessary to provide our services, including:
Delivery and Logistics Providers
Information such as your name, phone number, and delivery address may be shared with delivery providers to fulfill your order.
Payment Providers
Payment-related information may be processed through third-party payment providers such as M-Pesa, banks, or card payment processors.
Technology and Service Providers
We may use third-party providers for website hosting, technical support, analytics, communications, security, and other business functions.
Legal and Regulatory Authorities
We may disclose information where required by applicable law, court order, regulation, or lawful government request, or where necessary to protect our legal rights.
4. Payment Security
Payments may be processed through trusted payment providers, including M-Pesa, banks, and card payment gateways.
254 Bikes does not intentionally store complete card numbers or sensitive card authentication information on its own systems where such information is processed directly by the relevant payment provider.
Payment providers may have their own privacy policies and security practices.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember items in your shopping cart.
- Remember user preferences.
- Improve website functionality.
- Understand how visitors use our website.
- Support analytics and marketing activities where applicable.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website, including shopping cart and checkout features.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate business records, resolve disputes, prevent fraud, or comply with legal and regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate.
7. Your Data Protection Rights
Under applicable Kenyan data protection laws, including the Data Protection Act, 2019, you may have rights concerning your personal information, including the right to:
- Request access to personal data we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information, subject to applicable legal and regulatory requirements.
- Object to or request restriction of certain processing activities where applicable.
- Withdraw consent for processing based on consent.
- Opt out of marketing communications at any time.
To exercise your applicable rights or make a privacy-related request, contact us using the details provided below.
8. Data Protection and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore encourage customers to take appropriate precautions when sharing personal information online.
9. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
These third parties operate independently and may have their own privacy policies and terms. 254 Bikes is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
10. Marketing Communications
Where required, we will seek appropriate consent before sending promotional or marketing communications.
You may opt out of marketing communications at any time by:
- Following the unsubscribe instructions provided in the communication; or
- Contacting us directly.
Opting out of marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, payment notifications, delivery updates, or important service information.
11. Children’s Privacy
Our website is intended for general customers and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
Any changes will be published on this page together with the updated date.
We encourage you to review this page periodically to stay informed about how we handle personal information.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your information is handled, please contact us:
254 Bikes
📍 6th Floor, Room C/B, Gaberone Plaza, Gaberone Road, Nairobi, Kenya
📞 +254118063332
Last Updated: September 2026